Terms of service
Last updated: 29 September 2026
Welcome to Sammy Collections.
These Terms & Conditions apply to your use of the Sammy Collections website and to purchases made through our online store.
By using our website or placing an order, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects or limits your statutory rights under UK consumer law.
1. ABOUT SAMMY COLLECTIONS
Business name: Sammy Collections
Business address:
2 Bankley St
Manchester
M19 3PP
United Kingdom
Email: info@sammycollections.com
Website: sammycollections.com
Sammy Collections is an online retailer specialising in perfumes, fragrances, cosmetics, beauty products and related products.
We currently deliver to addresses within the United Kingdom only.
2. DEFINITIONS
In these Terms & Conditions:
“We”, “us” or “our” means Sammy Collections.
“You”, “your” or “customer” means the person purchasing products from us.
“Website” means sammycollections.com and associated Sammy Collections pages.
“Products” means the fragrances, perfumes, cosmetics, beauty products, accessories and other goods available through our website.
3. USING OUR WEBSITE
You agree to use our website lawfully and responsibly.
You must not:
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Use the website for fraudulent or unlawful purposes.
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Attempt to gain unauthorised access to our website or systems.
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Interfere with the operation or security of the website.
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Introduce viruses, malware or other harmful material.
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Copy or reproduce our website content without permission.
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Provide false or misleading information.
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Use our website in a way that could damage or disrupt its operation.
We reserve the right to restrict or suspend access to our website where we reasonably believe it is being misused.
4. PRODUCT INFORMATION
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
This may include:
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Product names.
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Product descriptions.
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Fragrance notes.
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Bottle sizes.
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Ingredients where information is provided by the manufacturer.
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Product photographs.
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Packaging information.
Product photographs are for illustrative purposes. Colours and appearance may vary slightly depending on your device or screen.
Manufacturers may change product packaging or presentation from time to time. Packaging may therefore differ slightly from photographs shown on our website.
Fragrance notes and descriptions may be based on information supplied by manufacturers or distributors.
These differences do not affect your statutory rights where a product is faulty, not as described or otherwise does not conform to the contract.
5. PRODUCT AVAILABILITY
All products are subject to availability.
We make reasonable efforts to maintain accurate stock information. However, occasionally a product may become unavailable after an order has been placed.
If we cannot fulfil an order because a product is unavailable, we will contact you and arrange an appropriate refund for the unavailable product.
6. PRICES
All prices are displayed in British pounds (£) unless otherwise stated.
The price payable for your order will be the price displayed at checkout when you place your order.
Delivery charges, where applicable, will be displayed before you complete your purchase.
We may change our prices from time to time. Price changes will not affect an order that has already been accepted, except where permitted by law.
If there is an obvious pricing or listing error, we may contact you before fulfilling the order.
7. PAYMENT
Payment must be successfully authorised before an order can be processed.
We accept the payment methods displayed at checkout.
You confirm that you are authorised to use the payment method provided.
If payment is declined, reversed or otherwise unsuccessful, we may be unable to process your order until payment has been successfully completed.
8. PLACING AN ORDER
Before completing your order, please check:
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Product selection.
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Quantity.
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Product size.
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Delivery address.
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Email address.
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Contact details.
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Delivery option.
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Total amount payable.
You are responsible for ensuring that the information supplied to us is accurate.
When you submit an order, you are requesting to purchase the products selected.
We will normally send an order confirmation by email.
9. ACCEPTANCE OF ORDERS
An order confirmation confirms that we have received your order. It does not necessarily mean that your order has been dispatched.
We may cancel an order before dispatch where reasonably necessary, including where:
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A product is unavailable.
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There is an obvious pricing or listing error.
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There has been an error in our stock system.
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We reasonably suspect fraudulent activity.
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We are unable to process the transaction.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
10. DELIVERY
We currently deliver to the United Kingdom only.
Available delivery options and charges will be displayed at checkout.
Delivery times may vary depending on the delivery service selected.
Any delivery time displayed is an estimate unless a specific delivery date or period has been expressly agreed.
We will make reasonable efforts to dispatch orders promptly.
Under UK consumer rules, goods should generally be delivered without undue delay and within 30 days unless another period has been agreed with you.
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather or industrial action.
11. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address.
Please carefully check your address before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, please contact:
Where appropriate, we may arrange another delivery.
Any additional delivery charges that are reasonably incurred may apply where permitted by law.
Your statutory rights are not affected.
12. DAMAGED PACKAGES
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where possible, please provide photographs showing:
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The outer packaging.
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Shipping label.
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Damage to the packaging.
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The product.
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Any damage to the product.
Please keep the original packaging until the matter has been resolved.
We will investigate the issue and provide the appropriate remedy where required.
13. LOST OR MISSING ORDERS
If your order has not arrived within the expected delivery period, please contact:
We may need to confirm your delivery address and contact the delivery provider to investigate the matter.
We will take reasonable steps to resolve the issue.
Your statutory consumer rights remain unaffected.
14. YOUR RIGHT TO CANCEL AN ONLINE ORDER
If you are a consumer purchasing from Sammy Collections online, you generally have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason.
After notifying us that you wish to cancel, you will normally have a further 14 days to return the goods.
To cancel an order, contact:
Please provide:
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Your name.
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Order number.
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Products you wish to return.
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Confirmation that you wish to cancel.
You do not normally need to provide a reason.
15. RETURNING PRODUCTS
If you cancel an online order under your statutory cancellation rights, you must normally return the goods within 14 days of telling us that you wish to cancel.
Unopened and sealed perfume and cosmetics
Unopened and sealed perfume/cosmetics are eligible for return under our applicable returns policy and statutory cancellation rights, subject to applicable UK consumer law.
Products should remain:
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Unopened.
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Unused.
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Factory sealed.
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In their original packaging.
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With any original seal or cellophane intact.
Opened or unsealed perfume and cosmetics
Opened/unsealed perfume or cosmetics are not accepted for change-of-mind returns where the legal hygiene/sealed-goods exception applies.
This includes products that have been opened, used, sprayed or unsealed after delivery where the relevant legal exception applies.
Faulty, damaged, incorrect or misdescribed products
Faulty, damaged, incorrect or misdescribed products will be dealt with according to the customer's statutory rights.
The restrictions applying to opened or unsealed products do not remove or limit your legal rights where the product is faulty, damaged, incorrect, not as described or otherwise does not conform to the contract.
If you believe that a product is faulty, damaged, incorrect or misdescribed, please contact:
Please provide your order number and photographs or other information where appropriate.
Customers should take reasonable care of products while they are in their possession.
We recommend obtaining proof of postage and retaining it until your return has been processed.
Nothing in this section removes or limits any statutory consumer rights that cannot legally be excluded.
16. SEALED FRAGRANCES AND HYGIENE PRODUCTS
Some fragrances and other products may be supplied sealed for hygiene or health-protection reasons.
Where applicable UK law provides an exception to the statutory cancellation right for sealed goods, that exception may apply if the seal has been broken after delivery.
This section should be read together with Section 15.
Your statutory rights remain unaffected where a product is:
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Faulty.
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Damaged.
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Incorrect.
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Not as described.
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Not of satisfactory quality.
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Otherwise not in conformity with the contract.
17. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is faulty, damaged, incorrect or not as described, please contact:
Please provide:
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Your order number.
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A description of the problem.
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Photographs or video where appropriate.
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Photographs of the packaging where relevant.
We will assess the issue and provide the remedy required under applicable UK consumer law.
Nothing in these Terms & Conditions limits your rights under the Consumer Rights Act 2015.
18. REFUNDS
Where you are legally entitled to a refund, we will process the refund in accordance with applicable UK law.
For statutory online cancellations, refunds will normally be made within the timeframe required by law.
Where permitted, we may wait until the returned goods have been received or you have provided evidence that they have been sent back.
Refunds will normally be made using the original payment method.
19. DELIVERY COSTS ON CANCELLATION
Where you exercise your statutory cancellation right, we will normally refund the cost of the cheapest standard delivery option available at the time of purchase.
If you selected a more expensive delivery service, the additional cost will generally not be refundable.
Where a product is faulty, damaged, incorrect or otherwise covered by statutory consumer remedies, different rules may apply.
20. EXCHANGES
We may offer exchanges for eligible products.
Where an item is faulty, damaged, incorrect or otherwise covered by statutory consumer rights, we will provide the remedy required by law.
21. PROMOTIONS AND DISCOUNT CODES
Promotional offers and discount codes may be subject to additional terms.
Unless otherwise stated:
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Discount codes cannot be exchanged for cash.
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Promotional codes may have expiry dates.
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Some products may be excluded.
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Discount codes cannot normally be applied retrospectively to completed orders.
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Additional promotional conditions will be displayed where applicable.
22. INTELLECTUAL PROPERTY
All original content on the Sammy Collections website, including:
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Logos.
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Brand identity.
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Original photographs.
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Graphics.
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Website design.
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Written content.
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Marketing materials.
belongs to Sammy Collections or its relevant licensors and is protected by applicable intellectual property laws.
You must not copy, reproduce, modify, distribute or commercially exploit our original content without permission, except where permitted by law.
23. THIRD-PARTY BRANDS AND TRADEMARKS
Brand names, product names, trademarks and logos displayed on our website belong to their respective owners.
Their appearance on our website does not mean that Sammy Collections owns those trademarks or is affiliated with a particular manufacturer unless expressly stated.
24. WEBSITE AVAILABILITY
We aim to keep our website available and functioning correctly.
However, we cannot guarantee that the website will always be:
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Available without interruption.
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Completely error-free.
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Free from viruses or harmful components.
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Compatible with every device or browser.
We may temporarily suspend access for maintenance, security updates or other legitimate reasons.
25. LIABILITY
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.
Nothing in these Terms & Conditions removes or limits your statutory consumer rights.
We do not exclude or restrict liability relating to matters such as:
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Faulty goods.
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Goods that are not as described.
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Goods that are not of satisfactory quality.
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Death or personal injury caused by negligence.
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Fraud or fraudulent misrepresentation.
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Any other liability that cannot legally be excluded.
26. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays caused by circumstances outside our reasonable control.
These may include:
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Severe weather.
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Natural disasters.
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Industrial action.
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Courier disruption.
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Government restrictions.
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Power failures.
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Internet or technology failures.
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Other unforeseen circumstances.
Where possible, we will take reasonable steps to minimise any resulting delay.
27. PRIVACY
We process personal information in accordance with applicable UK data-protection law.
Please see our separate Privacy Policy for information about how we collect, use, store and protect your personal information.
28. COMPLAINTS
If you have a complaint regarding an order, product or service, please contact us first.
Email: info@sammycollections.com
Please include your order number and details of the issue where applicable.
We will aim to respond as soon as reasonably possible.
29. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The latest version will be published on our website with the date it was last updated.
Changes will not retrospectively affect rights relating to orders already placed where doing so would be unlawful.
30. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms & Conditions affects any mandatory consumer protection rights that apply to you.
31. CONTACT US
Sammy Collections
2 Bankley St
Manchester
M19 3PP
United Kingdom
Email: info@sammycollections.com
Website: sammycollections.com
Last updated: 29 September 2026