RETURNS & REFUND POLICY

Last updated: 29 September 2026

At Sammy Collections, we want you to be happy with your purchase.

This Returns & Refund Policy explains how returns, cancellations, refunds and exchanges are handled for purchases made through our website.

Nothing in this policy affects or limits your statutory rights under UK consumer law.

1. YOUR RIGHT TO CANCEL AN ONLINE ORDER

If you are a consumer purchasing from our website, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you will normally have a further 14 days to return the goods.

This statutory cancellation right is separate from your rights where goods are faulty, damaged, incorrect or not as described.

2. HOW TO CANCEL YOUR ORDER

To cancel an order, please contact us:

Email: info@sammycollections.com

Please include:

• Your full name.
• Order number.
• The product or products you wish to return.
• Confirmation that you wish to cancel your order.

You do not normally need to provide a reason for cancellation.

3. UNOPENED AND SEALED PERFUME & COSMETICS

Unopened and sealed perfume/cosmetics are eligible for return under our applicable returns policy and statutory cancellation rights, subject to applicable UK consumer law.

To be eligible for a change-of-mind return, the product should remain:

• Unopened.
• Unused.
• Factory sealed.
• In its original packaging.
• With any original seal or cellophane intact.

This includes perfume, fragrances and applicable cosmetic or beauty products supplied sealed for hygiene or health-protection reasons.

4. OPENED OR UNSEALED PERFUME & COSMETICS

Opened/unsealed perfume or cosmetics are not accepted for change-of-mind returns where the legal hygiene/sealed-goods exception applies.

This includes products that have been:

• Opened.
• Used.
• Sprayed.
• Unsealed.
• Removed from their original protective seal or packaging where that seal is intended to protect hygiene or product integrity.

This restriction applies only where the relevant legal exception applies.

It does not affect your statutory rights if the product is faulty, damaged, incorrect, not as described, not of satisfactory quality or otherwise does not conform to the contract.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

5. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED PRODUCTS

If you receive a product that is:

• Faulty.
• Damaged.
• Incorrect.
• Not as described.
• Not of satisfactory quality.
• Otherwise not in conformity with the contract.

please contact us as soon as reasonably possible.

Email: info@sammycollections.com

Please provide:

• Your order number.
• Your name.
• A description of the problem.
• Photographs of the product where appropriate.
• Photographs of the packaging where relevant.

We will assess the issue and provide the appropriate remedy required under applicable UK consumer law.

The restrictions on opened or unsealed perfume and cosmetics do not remove or limit your statutory rights in relation to faulty, damaged, incorrect or misdescribed products.

6. RETURNING ELIGIBLE PRODUCTS

If you exercise your statutory cancellation right, eligible goods should normally be returned within 14 days of telling us that you wish to cancel.

Products should be securely packaged to reduce the risk of damage during return.

We recommend obtaining proof of postage and keeping it until your return has been processed.

Please do not send a return to our business address unless we have specifically provided return instructions.

7. CONDITION OF RETURNED PRODUCTS

Customers are responsible for taking reasonable care of products while they are in their possession.

You may handle goods only to the extent reasonably necessary to establish their nature, characteristics and functionality.

If a product has been handled beyond what is reasonably necessary and its value has been reduced, we may be entitled to make an appropriate deduction from the refund where permitted by law.

For perfume and cosmetic products, we strongly recommend keeping the original packaging, seals and protective wrapping intact if you are considering returning the item.

8. RETURN POSTAGE

Where you cancel an order under your statutory cancellation rights, you will generally be responsible for the direct cost of returning the goods, unless:

• The item is faulty.
• The item is damaged.
• We sent you the wrong item.
• We have agreed to cover the return cost.
• Applicable law requires us to do so.

If the product is faulty, damaged or incorrect, please contact us before returning it so that we can provide appropriate instructions.

9. REFUNDS

Where you are legally entitled to a refund, we will process the refund in accordance with applicable UK consumer law.

For statutory cancellations, refunds will generally be made within the timeframe required by law.

Where permitted, we may wait until:

• We receive the returned goods; or
• You provide evidence that the goods have been sent back.

Refunds will normally be made using the original payment method.

10. DELIVERY COSTS

Where you exercise your statutory cancellation right, we will normally refund the cost of the cheapest standard delivery option available when you placed your order.

If you selected a more expensive delivery service, the additional amount will generally not be refunded.

Where an item is faulty, damaged, incorrect or otherwise covered by statutory consumer remedies, different rules may apply.

11. EXCHANGES

We may offer exchanges for eligible products.

If you have received a faulty, damaged or incorrect product, please contact us before returning it.

Where statutory consumer rights apply, we will provide the remedy required by law.

12. SALE AND DISCOUNTED ITEMS

Sale items and products purchased using discount codes are subject to the same statutory consumer rights as products purchased at full price.

A reduced price does not remove your legal rights if an item is faulty, damaged, incorrect or not as described.

Any additional promotional return conditions will be clearly stated at the time of purchase.

13. NON-DELIVERY OR LOST PARCELS

If your order does not arrive within the expected delivery period, please contact:

info@sammycollections.com

We may investigate the delivery with the relevant courier or delivery provider.

Please provide your order number and delivery details where requested.

Your statutory consumer rights remain unaffected.

14. DAMAGED DELIVERIES

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please provide photographs of:

• The outer packaging.
• The delivery label.
• Any visible damage.
• The product.
• The product packaging.

Please keep the original packaging until the matter has been resolved.

We will investigate the issue and provide the appropriate remedy where required.

15. RETURN ADDRESS

For security and processing purposes, please do not send returns to our business address unless we have specifically instructed you to do so.

Once your return has been approved or return instructions have been provided, we will tell you where and how to return the product.

16. PRODUCTS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

Where the relevant legal exception applies, the following may not be eligible for a change-of-mind return once opened or unsealed:

• Perfumes.
• Fragrances.
• Cosmetics.
• Beauty products.
• Other sealed products where the law provides an applicable hygiene or health-protection exception.

This restriction does not apply to statutory remedies for faulty, damaged, incorrect or misdescribed products.

17. YOUR STATUTORY RIGHTS

Nothing in this Returns & Refund Policy affects your statutory rights under UK consumer law.

In particular, nothing in this policy is intended to exclude or restrict rights relating to goods that are:

• Faulty.
• Not of satisfactory quality.
• Not fit for purpose.
• Not as described.
• Incorrect.
• Otherwise not in conformity with the contract.

18. HOW TO CONTACT US

For all returns, refunds and cancellation enquiries:

Sammy Collections

2 Bankley St
Manchester
M19 3PP
United Kingdom

Email: info@sammycollections.com

Website: sammycollections.com

Last updated: 29 September 2026