Privacy policy

PRIVACY POLICY

Last updated: 29 September 2026

At Sammy Collections, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise interact with Sammy Collections.

This policy applies to customers and visitors in the United Kingdom.

1. WHO WE ARE

Business name: Sammy Collections

Business address:
2 Bankley St
Manchester
M19 3PP
United Kingdom

Email: info@sammycollections.com

Website: sammycollections.com

Sammy Collections is an online retailer specialising in perfumes, fragrances, cosmetics, beauty products and related products.

For the purposes of applicable UK data-protection law, Sammy Collections is responsible for deciding how and why your personal information is processed.

2. INFORMATION WE COLLECT

Depending on how you use our website, we may collect different types of personal information.

Personal information

This may include:

Full name.
Email address.
Telephone number.
Billing address.
Delivery address.
Account information.
Contact details.

Order information

When you place an order, we may collect:

Products purchased.
Product quantities.
Order number.
Order date.
Delivery information.
Payment status.
Returns and refund information.
Communications relating to your order.

Payment information

Payments may be processed through third-party payment providers.

We generally do not store complete payment-card details on our own systems.

Payment providers may process payment information in accordance with their own privacy policies and security requirements.

Technical information

When you visit our website, we may automatically collect certain technical information, including:

IP address.
Browser type.
Device type.
Operating system.
Website pages visited.
Date and time of visits.
Website interactions.
Referral information.
Cookies and similar technologies.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Process and fulfil orders.
Take and process payments.
Arrange delivery.
Provide order confirmations and updates.
Manage returns and refunds.
Respond to customer enquiries.
Provide customer support.
Maintain customer accounts.
Prevent fraud and misuse.
Maintain website security.
Improve our website and services.
Monitor website performance.
Keep appropriate business records.
Meet our legal and regulatory obligations.
Send marketing communications where legally permitted.

4. OUR LEGAL BASES FOR PROCESSING

Under UK data-protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information on the following bases:

Contract

Processing is necessary to fulfil an order or provide a service you have requested.

For example, we need your name and delivery address to send your order.

Legal obligation

Processing may be necessary for us to comply with a legal or regulatory requirement.

For example, we may need to retain certain transaction records for accounting or tax purposes.

Legitimate interests

We may process information where it is necessary for legitimate business purposes, such as:

Fraud prevention.
Website security.
Customer service.
Managing our business.
Improving our products and services.
Protecting our legal rights.

We will consider your rights and interests when relying on this basis.

Consent

Where required, we may ask for your consent before processing your information.

This may include certain marketing activities or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

5. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may send information about:

New products.
Perfumes and fragrances.
Cosmetics and beauty products.
Promotions.
Discounts.
Special offers.
Sammy Collections news.

You can unsubscribe from marketing communications at any time.

Marketing emails may contain an unsubscribe link.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as information about an order you have placed.

6. COOKIES

Our website uses cookies and similar technologies.

Cookies may be used to:

Keep the website functioning.
Remember your shopping basket.
Remember preferences.
Maintain account or checkout sessions.
Improve website performance.
Understand how visitors use our website.
Support website security.
Support analytics and marketing where applicable.

Please see our separate Cookie Policy for more information.

7. WHO WE MAY SHARE YOUR INFORMATION WITH

We may share personal information with trusted third-party service providers where necessary to operate our business.

These may include:

Payment providers.
Delivery and courier companies.
Website hosting providers.
E-commerce service providers.
IT and technical service providers.
Website security providers.
Analytics providers.
Marketing service providers where applicable.
Professional advisers.
Government authorities or law-enforcement bodies where legally required.

We do not sell your personal information to third parties.

We only share personal information where there is a lawful reason to do so.

8. PAYMENT PROVIDERS

When you make a payment through our website, your payment may be processed by a third-party payment provider.

The payment provider may collect and process information necessary to complete the transaction.

We generally do not store complete payment-card details on our own systems.

Payment providers operate under their own privacy policies and terms.

9. DELIVERY PROVIDERS

To fulfil your order, we may provide delivery companies with information necessary to deliver your purchase.

This may include:

Name.
Delivery address.
Postcode.
Telephone number where required.
Email address where delivery notifications are provided.
Order or delivery reference.

This information is provided only as necessary to fulfil the delivery service.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods because of:

Accounting requirements.
Tax requirements.
Legal obligations.
Fraud prevention.
Dispute resolution.
Regulatory requirements.
Protection of our legal rights.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. YOUR DATA PROTECTION RIGHTS

Under applicable UK data-protection law, you may have rights including:

Right of access

You may request a copy of personal information we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete information.

Right to erasure

You may request deletion of your personal information in certain circumstances.

Right to restriction

You may request that we restrict processing in certain circumstances.

Right to object

You may object to certain types of processing, including certain direct marketing.

Right to data portability

In certain circumstances, you may have the right to receive personal information in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where we process your information based on consent, you may withdraw that consent at any time.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact:

info@sammycollections.com

12. DIRECT MARKETING

You have the right to object to direct marketing.

If you no longer wish to receive marketing communications from us, you can:

Use the unsubscribe link in our marketing emails; or
Contact us at info@sammycollections.com.

We will process your request within the applicable legal timeframe.

13. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Loss.
Misuse.
Alteration.
Unauthorised disclosure.
Destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information and passwords.

14. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including payment providers, social-media platforms or other services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us, please contact:

info@sammycollections.com

17. DATA BREACHES

If we become aware of a personal-data breach, we will assess the breach and take appropriate action in accordance with applicable UK data-protection law.

Where notification to the Information Commissioner's Office or affected individuals is legally required, we will take the appropriate steps.

18. COMPLAINTS ABOUT YOUR PERSONAL INFORMATION

If you have concerns about how we handle your personal information, please contact us first:

Email: info@sammycollections.com

We will investigate your concern and aim to resolve it appropriately.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

ICO website: ico.org.uk