Legal notice

SHIPPING POLICY

Last updated: 29 September 2026

At Sammy Collections, we aim to process and dispatch orders as quickly and carefully as possible.

This Shipping Policy explains how we process, package and deliver orders placed through our website.

1. WHERE WE DELIVER

We currently deliver to addresses within the United Kingdom only.

At this time, we do not offer international delivery.

2. ORDER PROCESSING

Orders are normally processed after payment has been successfully received.

We aim to dispatch orders as quickly as possible, normally within 1–2 working days.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

During particularly busy periods, promotions, sales or unforeseen circumstances, dispatch may take longer.

If there is a significant delay with your order, we will make reasonable efforts to contact you.

3. DELIVERY OPTIONS

Available delivery services and prices will be displayed at checkout.

The delivery options available may depend on:

Your delivery address.
The size and weight of your order.
The number of products ordered.
The delivery service available at the time of purchase.

The estimated delivery timeframe will be shown where available before you complete your order.

4. DELIVERY TIMES

Delivery times are estimates and may vary depending on the delivery service selected.

Once your order has been dispatched, delivery is handled by the relevant delivery provider.

Delays can occasionally occur because of circumstances outside our reasonable control.

These may include:

Courier delays.
Severe weather.
Industrial action.
Public holidays.
Operational disruption.
Incorrect or incomplete delivery information.
Other unforeseen circumstances.

Where a specific delivery date or timeframe has been agreed with you, your statutory rights remain unaffected.

5. DELIVERY ADDRESS

Please make sure that your delivery address is complete and accurate before placing your order.

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.

If you realise that you have entered the wrong delivery address, please contact us as soon as possible at:

info@sammycollections.com

We will try to assist where the order has not yet been dispatched.

Once an order has been dispatched, we may be unable to change the delivery address.

6. TRACKING

Where a tracked delivery service is used, tracking information may be provided by email or through the delivery provider.

Please use the tracking information to monitor your delivery where available.

If tracking shows that your parcel has been delivered but you have not received it, please contact us at:

info@sammycollections.com

We may need to investigate the matter with the delivery provider.

7. MISSED DELIVERIES

If a delivery attempt is unsuccessful, the delivery provider may:

Attempt delivery again.
Leave the parcel in an appropriate location where authorised.
Leave instructions for collection.
Return the parcel to us.

The options available will depend on the delivery provider and service selected.

8. LOST OR MISSING ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us.

Email: info@sammycollections.com

Please provide:

Your order number.
Your name.
Delivery address.
Any tracking information available.

We will investigate the delivery with the relevant delivery provider where appropriate.

We will take reasonable steps to resolve the matter.

Your statutory consumer rights remain unaffected.

9. DAMAGED PACKAGES

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs showing:

The outer packaging.
The shipping label.
Any visible damage.
The product.
The product packaging.

Please keep the packaging and damaged product until the matter has been resolved, as these may be required for an investigation with the delivery provider.

If the product itself is damaged, we will deal with the matter in accordance with your statutory consumer rights.

10. INCORRECT OR MISSING ITEMS

If you receive:

The wrong product.
An incorrect quantity.
A missing product.
A product that does not match your order.

please contact us at:

info@sammycollections.com

Please provide your order number and details of the issue.

Where appropriate, we will arrange the correct remedy.

11. DELIVERY TO SAFE PLACES OR NEIGHBOURS

Some delivery services may offer options such as:

Safe-place delivery.
Delivery to a neighbour.
Collection from a local delivery point.

These options are controlled by the delivery provider and may not be available for every order.

If you authorise a delivery provider to leave your parcel in a particular location or with a neighbour, please be aware that this may affect the delivery provider's responsibility for the parcel after delivery.

12. DELIVERY CHARGES

Delivery charges will be displayed at checkout before you complete your purchase.

Delivery charges may vary depending on:

Delivery service.
Order size.
Parcel weight.
Delivery address.
Promotions or free-delivery offers.

If we offer free delivery as part of a promotion, the terms of that promotion will be displayed at the time.

13. FREE DELIVERY OFFERS

Where free delivery is offered, the qualifying requirements will be clearly stated on our website or at checkout.

Free delivery promotions may be subject to:

Minimum order values.
Specific products.
Specific delivery services.
Promotional periods.

Unless otherwise stated, free delivery applies only to the delivery service specified in the promotion.

14. DELIVERY AND CANCELLATION

If you cancel an online order in accordance with your statutory cancellation rights, delivery charges will normally be handled in accordance with applicable UK consumer law.

Where required, we will refund the cost of the cheapest standard delivery option available when the order was placed.

Additional charges paid for an upgraded or expedited delivery service may not be refundable where permitted by law.

15. ORDERS RETURNED TO US

A parcel may be returned to us by the delivery provider if, for example:

The address is incomplete or incorrect.
The parcel cannot be delivered.
The parcel is not collected from a collection point within the required period.
The delivery provider is unable to complete delivery.

If your parcel is returned to us, please contact:

info@sammycollections.com

We will discuss the available options with you.

Where a second delivery is requested because incorrect or incomplete delivery information was supplied by the customer, additional delivery charges may apply where permitted by law.